SHIPPING & DELIVERY POLICY

Delivery Areas

We deliver throughout South Africa. Remote areas may have additional charges or longer delivery times.

Shipping Options

Standard Delivery (3-7 business days)

• Cost: R95-R150
• Free on orders over R500

Express Delivery (1-3 business days)

• Cost: R180-R250
• Free upgrade on orders over R1000

Digital Delivery

• Instant to 24 hours
• Free via email

Order Processing

• Orders processed within 1-2 business days
• Orders after 2:00 PM processed next business day
• Email confirmation and tracking info provided

Delivery Requirements

• Complete physical address required
• Someone must be available to sign for orders over R1000
• Up to 3 delivery attempts made
• Collection from depot after failed attempts

Delays & Lost Items

• We investigate delayed shipments beyond stated timeframes
• Lost shipments replaced or refunded after 10 business days
• No deliveries on public holidays

Returns

• Customer pays return shipping unless item is defective
• Original packaging required